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Home Lessons Policies

Billing & Payment

All in-home music lessons must be paid in advance. During the first week of each month you will receive an invoice for all lessons to be attended that month. If a lesson is missed, your account will be credited the following month (if canceled following cancellations policy below).

All in-home music lessons must be paid by credit card. Once your credit card is registered, you authorize Piano Lessons Australia to charge the card for all open invoices.

All payments are to be made directly to Piano Lessons Australia. Under no circumstances are payments to be given directly to instructors.

Cancellation

You will be charged in full for all lessons canceled with less than 48 hours notice.

Cancellations must be made directly through your My Music Staff portal.

Cancellations due to illness that requires a hospital visit, school absence, or emergency action will be credited.

Split lessons require 48 hours cancellation notice even if only one student will be absent.

Cancellations made by the teacher will be credited.

If you do not want a lesson over school vacation weeks, observed school holidays, and/or religious holidays, you must cancel using your My Music Staff portal.

Supervision

A parent or legal guardian must be on site for the duration of every lesson. Your instructor will not begin a lesson if there is no parent or guardian in the home and no refund or credit will be granted.

Registration

There is an annual registration fee of $30 charged at the time of registration.

To secure and finalise your registration, a $100 deposit is necessary. These funds will be applied to the first month’s invoice.

Photography & Video Release

Piano Lessons Australia has permission to use photographs publicly to promote Piano Lessons Australia. Additionally, they have permission to use any videos captured of my child or myself.

You agree that the videos/images may be used in print publications, online publications, presentations, websites, and social media. You also understand that no royalty, fee, or other compensation shall become payable by reason of such use.

Photography and/or videography may be obtained during a lesson, a class, a concert, or other Piano Lessons Australia involved event.

Non-Solicitation

You agree not to directly or indirectly solicit your instructor for lessons, and acknowledge that such action constitutes a breach of this agreement and that your instructor is prevented from conducting lessons and/or other services for you independently of Piano Lessons Australia.

Liability

You release Piano Lessons Australia, our instructors, officers, directors, any parent, subsidiary, or other affiliated entities and its instructors, from any and all liability and responsibility in any case of personal injury, property damage or loss, injury, accident, or misconduct. In no event shall we be liable to you for indirect, incidental, special, or consequential damages, which are hereby excluded by agreement of the parties regardless of whether such damages were foreseeable or whether either of us has been advised of the possibility of such damages.