Studio Policy

Studio Policy 2020

Please note: In booking any lesson with Piano Lessons Australia, you are agreeing to this policy. 

Scheduling

• Lessons are booked on a weekly schedule throughout the school term, your lesson will be scheduled for the same time each week.
• Lessons are available during the school holidays and attendance is encouraged but optional.
• Lessons do not run on Public Holidays.

Lessons for the 2020 School Year are will be running through the following dates:

Term 1:	28th January - 9th April
Term 2:	27th April - 3rd July
Term 3:	20th July - 25th September
Term 4:	12th October - 18th December

 

Payments

Trial Lessons:

• You will be sent an invoice to confirm your trial lesson. The invoice should be settled no later than the day of your scheduled trial.
• Invoices are to be paid by Direct Bank Debit or Credit Card. All credit card payments incur a 2% transaction fee.
• There is no obligation to continue lessons with the teachers of Piano Lessons Australia after the trial lesson.
• The cancellation policy outlined below applies to both trial & ongoing lessons.
• By committing to future lessons with Piano Lessons Australia, you are agreeing to the conditions laid out in this policy.

On-going Lessons:

• You will be invoiced for the school term upfront. You have the option of paying the invoice in full, or in two transactions.
• You may pay via Direct Bank Debit or online via credit card.
• All credit card payments incur a 2% transaction fee.
• A school term is 10 lessons. If you are starting lessons within the school term, you will be billed for the remaining lessons of the term.

 

Cancellations

Student Cancellations

• If a student wishes to cancel a lesson, please email Jourdy at least 24 hours prior to the scheduled lesson at pianolessons@customersupport.care
• Students may also cancel lessons through the MyMusicStaff student portal.
• Cancellations made before the 24 hour notice period will be rescheduled or credited.
• Cancellations made within 24 hours of the scheduled lesson will not be rescheduled or credited.
• Students with planned absences will not be charged if we are notified of the dates at the beginning of the term.

Cancellation Of Prepaid Termly Lessons & Refund Policy

For pre-booked lessons, cancelling a term and requesting a refund will result in a 10% service charge, and a processing fee applies.

Refunds may be held in credit against your account for future lessons if requested.

Or you may request a refund for the remaining account funds at any time by contacting Piano Lessons Australia.

 

Teacher Cancellations

• If a teacher is unavailable for your scheduled lesson, the lesson will be rescheduled or credited.
• A substitute teacher may be provided if your regular teacher is unavailable.

If you have any other questions, please email us at pianolessons@customersupport.care